Ask Us Wirral is Wirral’s Information and Advice Service.

Funded by Wirral Council and Wirral Clinical Commissioning Group, Ask Us Wirral is being delivered in partnership by four local voluntary organisations, Citizens Advice Wirral, Age UK Wirral, Wirral Change and Wirral Mencap.

The Ask Us Wirral service provides free, impartial and confidential information and advice to residents across Wirral.

On this website you can find information about practical issues that are affecting you – just click on any of the buttons on the home page about a subject relevant to you.

Or you can click on the words on the home page, ‘Click here to fill out our advice enquiry form’. A member of the Ask Us Wirral team will get back in touch with you in a couple of days. If you are acting on behalf of someone else, please get their permission for the Ask Us Wirral service to contact them, before you fill out the form on their behalf.

 

Ask Us Wirral is a partnership service delivered by staff and volunteers from Citizens Advice Wirral, Age UK Wirral, Wirral Mencap and Wirral Change.

In order to ensure that we provide the best possible service to you, your enquiry will be dealt with by the most appropriate person from the relevant organisation.

We record information about you to help with your enquiry, we have a legitimate interest to do this. Your information will only be accessed by authorised staff and volunteers within the partnership, and by our trusted external auditors who check the quality of our work. Any information we hold is only with your explicit permission.

Information is held within a secure case management system controlled by Citizens Advice Wirral.

If you wish to make a comment or complaint about Ask Us Wirral, please use the relevant organisation’s Comments and Complaints Form.

Comments or complaints about data handling and processing should, in the first instance, be made to Citizens Advice Wirral

Please note: The lead organisation for the service is Citizens Advice Wirral. Citizens Advice Wirral is the operating name for the organization legally registered as Wirral Citizens Advice Bureau Limited with the Charity Commission and is also a company limited by guarantee registered at Companies House. For more information go to www.citizensadvicewirral.org.uk/about-us

Citizens Advice Wirral (Registered Charity No. 1109156), Age UK Wirral (Registered Charity No. 1034510), Mencap Wirral (Registered Charity No. 1153742), Wirral Change (Registered Charity No. 5844145)

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